Refund Policy

Returns & Cancellation Policy – Preston New York

Contact: support@preston-nyc.com

Please note: We do not offer free returns; return shipping charges apply.

Return Policy

Is it possible to return my order?
Yes, you may return items within 30 days of receipt if you are not satisfied. Returns are subject to the following conditions:

  1. The order must include all original parts, components, and packaging, exactly as received.

  2. Products must show only normal handling; damage due to careless handling is excluded.

  3. Items requiring hygiene must be thoroughly cleaned before returning.

  4. Defective products must be reported immediately upon receipt.

  5. Return shipping costs are the responsibility of the customer.

  6. Returns will be processed within 7 business days, and if conditions are met, officially acknowledged within this period.

We reserve the right to refuse returns if we suspect the items have been used or damaged through no fault of ours.

How to Return Your Order

If your order meets the conditions above, follow these steps to initiate a return:

  1. Send an email to support@preston-nyc.com

  2. Include the following in your email:

    • Order number

    • Reason for the return request

    • Photo of the product if damaged

    • Customer’s full name

    • Customer’s address

We will provide you with the correct return address. Do not send items back to the sender. The customer is responsible for all return shipping costs.

Cancellation / Right of Withdrawal

For consumers who are natural persons making purchases for personal (non-commercial) purposes:

Cancellation Conditions:

  • The cancellation period is 14 days from the day you or a third party (not the carrier) receives the last item.

  • Orders are processed automatically, so shipping cannot be interrupted, and refunds cannot be issued before you receive the goods.

How to Cancel:

  • Inform Preston New York of your decision to cancel via a clear statement (e.g., email to support@preston-nyc.com).

  • The cancellation is completed when we receive the returned goods.

  • Return shipping costs are the responsibility of the buyer.

Shipments in Transit:

  • As items are shipped from Asia, transit times may be longer than expected. Cancellation is not possible while goods are in transit. Please wait until you receive the items, then return them as outlined above. You may notify us of cancellation in advance to prepare for returns.

Consequences of Withdrawal:

  • If you cancel, we will refund all payments received except shipping costs, using the same payment method unless otherwise agreed.

  • Refunds will be issued within 14 days of receiving your cancellation notice and returned goods.

  • All returns must be sent to our central warehouse in Asia at the customer’s expense.